1. INTRODUCTION AND CONSENT

This Privacy Policy (“Policy”) outlines the practices and procedures of TapConnector regarding the collection, use, and disclosure of personal information. TapConnector is a registered business name owned and operated by Digital FYI Media, a company registered in the Province of Ontario, Canada. All billing, invoicing, and financial transactions will be issued under the legal name Digital FYI Media.

By using the services made available through this website, any other software, or services offered in connection with such services (collectively, the “Services”), you consent to the collection, transfer, processing, storage, and disclosure of your information as described in this Policy.

2. PERSONAL INFORMATION WE COLLECT

We collect several types of information to establish and maintain a commercial relationship with you and provide our Services:

- Personal Contact Information: Your name, company name, address, phone number, and email address.

- Billing Information: Credit card information is required to process purchases. Please note that we do not store full credit card numbers on our servers; all transactions are processed securely through Stripe.

- Data and Diagnostic Information: Information you create, upload, or share (e.g., logos, company descriptions) , and crash reports used to document technical errors.

- Analytics and Website Navigational Information: This includes IP addresses, browser types, browser language, and actions taken on our website, such as pages viewed and links clicked.

3. SMS AND MOBILE COMMUNICATION (A2P COMPLIANCE)

TapConnector adheres to strict standards for mobile privacy, particularly for compliance with U.S. A2P 10DLC regulations and Canadian anti-spam legislation (CASL):

- Explicit Consent: We only collect mobile information when you explicitly provide it and consent to receive SMS communications via our chat widget or booking forms.

- Third-Party Sharing Disclosure: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

- Opt-Out: You may withdraw your consent for promotional contacts or SMS at any time by replying STOP to any message.

4. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To establish, maintain, and manage our business and commercial relationship with you.

- To process transactions and provide customer service.

- To understand your needs and preferences through optional surveys or research.

- To meet legal, regulatory, security, and processing requirements, such as responding to court orders.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies—small text files that identify your browser—to streamline the login process and analyze website traffic. Cookies do not personally identify you, but they help us understand which pages are visited and by how many visitors. You may deny or accept cookies through your browser settings, though some Services (like purchases or account logins) require cookies to be enabled.

6. DATA STORAGE AND INTERNATIONAL TRANSFERS

We collect, store, and process your personally identifiable information on secure servers located in the United States. Your information may transit through other countries while en route to these servers. We implement security measures, including Secure Socket Layers (SSL) encryption, to protect against the loss or misuse of personal information.

7. DISCLOSURE OF INFORMATION

We do not sell, rent, or trade your private information to third parties. We may share information with trusted third-party service providers (e.g., for analytics or payment processing) only as required to perform tasks on our behalf, under strict confidentiality obligations.

8. RETENTION AND DELETION

We retain your information as long as your account is active or as needed to provide Services. Upon your request, we will use commercially reasonable efforts to functionally delete your personal information from our database, though backup copies may persist temporarily.

9. YOUR RIGHTS (PIPEDA AND CCPA)

This website is subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada. You have a right to know what information we have on file about you and to request corrections. California residents may exercise their rights to access or delete certain information under the CCPA.

10. CONTACTING US

If you have any questions about this Policy or our handling of your personal information, please contact our Privacy Officer:

Digital FYI Media

# 1051

201 - 1065 Canadian Place

Mississauga, ON L4W 0C2 Canada

Email: [email protected]