Terms & Conditions

Welcome to TapConnector managed by Digital FYI Media ("Company," "we," "our," or "us"). By accessing or using our services, including but not limited to AI voice and chatbots, automated email campaigns, CRM software, and related consulting (collectively, the "Services"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree, you must not use our Services.

1. Services Provided

1.1 We provide AI-driven communication and automation tools, including AI voice, chatbots, CRM software, and automated email campaigns.

1.2 We act as a consultant and service provider but are not the developer of the software used in our Services.

1.3 All data processed through our Services is stored on secure third-party cloud servers that we do not own or control.

1.4 We facilitate, but do not guarantee, the performance of third-party services integrated into our platform.

2. User Responsibilities

2.1 You agree to use our Services in compliance with all applicable laws, including but not limited to data protection laws, anti-spam regulations (e.g., CAN-SPAM Act, CASL, GDPR), and A2P (Application-to-Person) messaging compliance standards.

2.2 You are responsible for obtaining all necessary consents from end users before using AI voice, chatbots, or automated messaging systems.

2.3 You must ensure that any content sent via our Services is lawful, non-deceptive, and does not infringe upon third-party rights.

2.4 You are responsible for maintaining the security of your account credentials.

3. A2P Messaging Compliance

3.1 If you use our Services for A2P messaging (e.g., SMS, RCS, or WhatsApp messaging), you must:

- Obtain explicit opt-in consent from recipients before sending messages.

- Include opt-out mechanisms in all messages (e.g., "Reply STOP to unsubscribe").

- Comply with carrier regulations and industry standards (e.g., CTIA guidelines, TCPA in the U.S.).

- Avoid prohibited content, including spam, fraudulent offers, and illegal promotions.

3.2 We are not responsible for carrier filtering, delivery failures, or penalties due to non-compliance with A2P regulations.

4. Third-Party Services and Integrations

4.1 Our Services integrate with third-party platforms, including cloud storage providers, marketing tools, and telecommunications carriers.

4.2 We do not control or assume liability for the functionality, data security, or compliance of these third-party services.

4.3 Your use of third-party services is subject to their respective terms and conditions.

5. Data Processing and Privacy

5.1 We do not store or own customer data; all data is stored on secure third-party cloud servers.

5.2 We implement reasonable security measures to protect data, but we do not guarantee absolute security.

5.3 We comply with applicable data protection regulations but are not responsible for your misuse of our Services.

5.4 By using our Services, you acknowledge and agree to our Privacy Policy, which governs data collection and processing.

6. Fees and Payment

6.1 Some Services may require payment of fees as described in our pricing terms.

6.2 All payments are non-refundable unless stated otherwise.

6.3 Failure to make timely payments may result in suspension or termination of access to our Services.

7. Disclaimers and Limitation of Liability

7.1 Our Services are provided "as is" and "as available" without warranties of any kind.

7.2 We do not warrant that our Services will be uninterrupted, error-free, or free of security vulnerabilities.

7.3 To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services.

8. Indemnification

8.1 You agree to indemnify and hold us harmless from any claims, liabilities, damages, or expenses arising from:

- Your violation of these Terms.

- Your non-compliance with A2P regulations or data protection laws.

- Your misuse of our Services.

9. Termination

9.1 We may suspend or terminate your access to our Services at any time for violation of these Terms.

9.2 You may terminate your use of our Services at any time by ceasing access.

10. Governing Law and Dispute Resolution

10.1 These Terms shall be governed by and interpreted in accordance with the laws of Ontario, Canada.

10.2 Any disputes shall be resolved through arbitration or in the courts of Ontario, Canada.

11. Changes to Terms

11.1 We may update these Terms at any time. Continued use of our Services constitutes acceptance of the updated Terms.

12. Contact Us

For questions about these Terms, contact us at [email protected].